We offer multiple shipping options within Bangladesh:

• Standard Delivery (3-5 business days): Free for orders over ৳10,000
• Express Delivery (1-2 business days): Available in Dhaka metro area
• Same-Day Delivery: For select Dhaka locations (order before 12 PM)
• Outside Dhaka: 5-7 business days via courier partners

Large equipment (UPS above 10kVA, server racks) may require specialized logistics. Contact us for freight quotes.

We accept the following payment methods:

• Bank Transfer: Direct deposit to our corporate account
• Mobile Banking: bKash, Nagad, Rocket
• Credit/Debit Cards: Visa, Mastercard, Amex (via secure gateway)
• Cash on Delivery (COD): Available for Dhaka area orders under ৳50,000
• Corporate PO: For registered corporate clients with credit terms

For large orders (above ৳500,000), we offer flexible installment plans with 30% advance payment.

Our comprehensive technical support includes:

• Free Installation Guidance: Remote assistance or on-site for large equipment
• 24/7 Phone Support: +880 1711-656489-94 for emergencies
• Email Support: support@achieve.com.bd (response within 6 hours)
• On-site Service: Available nationwide (fees may apply outside Dhaka)
• Remote Diagnostics: For SNMP-enabled UPS and PDU systems
• Firmware Updates: Free updates for network management cards

Premium maintenance contracts are available for enterprise clients.

Installation time varies based on UPS capacity and site complexity:

• Small UPS (up to 5kVA): 1-2 hours (plug-and-play)
• Mid-Range UPS (6kVA - 40kVA): Half-day installation including battery wiring
• Large UPS (40kVA+): 1-3 days including parallel configuration
• Multi-UPS with generators: 3-5 days for complete integration

Our certified engineers ensure minimal disruption to your operations. Weekend installations available at no extra charge.

Standard Warranty Coverage:

• UPS Systems: 2 years comprehensive (parts + labor)
• Battery Packs: 1 year (VRLA) / 3 years (LiFePO4)
• Server Racks & Cabinets: 3 years structural warranty
• PDU & ATS: 2 years
• Accessories: 1 year (cables, rails, SNMP cards)

Extended Warranty Options: Available for purchase (1-3 years additional)

Warranty covers manufacturing defects and normal wear. Damage from misuse, power surges, or unauthorized modifications is excluded.

Return Policy:

• Unopened/Unused Products: Return within 7 days for full refund (minus shipping)
• Defective Products: Return within 14 days for replacement or repair
• Wrong Product Shipped: We'll arrange pickup and send correct item at no cost
• Custom Orders: Non-returnable (custom rack sizes, special configurations)

To initiate a return, contact our support team with your order number and reason. Original packaging is required.

Corporate Office:

House No. 11, Road No. 01, Dhaka Real Estate

Katasur, Mohammadpur, Dhaka - 1207, Bangladesh

Contact Info:

+880 1711-656489-94

+8802 223329448

info@achieve.com.bd

www.achieve.com.bd

Yes! We provide special pricing for:

• Bulk Orders: 5+ units of any product
• Corporate Clients: Registered companies with annual purchase commitments
• Government Tenders: Competitive pricing for public sector projects
• System Integrators: Partner program with exclusive discounts
• Educational Institutions: Special rates for schools and universities

Contact our corporate sales team at corporate@achieve.com.bd for a customized quote.